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Payment and Referrals

Do I need a referral to make an appointment?

A referral is not required to make an appointment. However, a referral may allow you to claim Medicare rebates on eligible services.

Will I get a Medicare rebate?

Medicare rebates are available on eligible services at Futures In Mind.

Can I claim private health rebates?

Speak to your private health provider about the cover they provide for psychology/occupational therapy. We will provide you with a receipt that you can claim directly with your private health fund.

Can I claim both Medicare rebates and private health for the same session?

No, you can only claim one or the other. However, you can alternate between claiming with Medicare and your private health fund, as long as only one is used at each session.

What type of referrals do you accept?

A Mental Health Treatment Plan, formerly and commonly known as a Mental Health Care Plan (MHCP), will allow you to claim 10 rebateable sessions per calendar year. This can be used with a psychologist, social worker, and some eligible occupational therapists.
A Chronic Disease Management Plan (CDM), formerly and commonly known as an Enhanced Primary Care Plan (EPC), will allow you to claim 5 rebateable sessions per calendar year. This can be used with a psychologist, occupational therapist, speech pathologist, and many other allied health specialists.
A Helping Children With Autism (HCWA) Assessment Plan can be referred by a psychiatrist or paediatrician to children under 13 years of age. This allows up to 4 rebates on eligible sessions as part of an autism assessment.
A Helping Children With Autism (HCWA) Treatment Plan can be referred by a psychiatrist or paediatrician to children under 13 years of age. This allows a total of 20 rebates on eligible treatment sessions with a psychologist, occupational therapy, or social worker.

When do I need a review or re-referral?

When your GP provides you with a Mental Health Treatment Plan, they are able to refer you for 10 sessions per calendar year. The first referral can be for up to 6 sessions. After those 6 sessions, your practitioner will write back to your GP and request you visit them again to receive a re-referral. This will allow you to claim the further 4 sessions, bringing you to a total of 10 sessions for the calendar year.
Please note that you don’t necessarily need to have a MHTP “review” (which involves your GP reviewing your entire Mental Health Treatment Plan), you just need a “re-referral” (which involves your GP writing a new referral letter).

How do I get a referral?

We recommend making an appointment with your GP, paediatrician, or psychiatrist to discuss your eligibility for different treatment plans and referral types.

How do I submit my Medicare claims?

Our team can submit your Medicare claims electronically at the completion of the session. Alternatively, we can provide you with a receipt to submit to Medicare directly.

Is Futures In Mind a registered NDIS provider?

No, Futures In Mind is not a registered NDIS provider and therefore can only take on NDIS clients who are self-managed or plan-managed.

Does the referral have to have a specific practitioner on it?

Medicare no longer require your referral to contain the name of a practitioner or service on it. If the referral states “Dear Psychologist” or another practitioners name, this is sufficient to meet Medicare requirements.

How much will it cost?

Our fees are currently set at a significantly lower rate than that recommended by the Australian Psychological Society. Our rates are reviewed annually on July 1st.Please contact the clinic for information about fees for specific services.

Can my child be bulk billed?

Futures In Mind is a private clinic and we do not bulk bill in the clinic.

Do I have to pay on the day?

Futures In Mind is a private clinic, and we require full payment of your account on the day of consultation. Payments may be made by cash, EFTPOS and credit cards (Mastercard and Visa only). Please speak to us before the appointment if you have any queries or concerns.

What to expect

Are sessions confidential?

We try to maintain confidentiality as much as possible. Children need to have a private space where they can freely express their thoughts and ideas without the scrutiny of parents.

Our policy is that confidentiality must be broken if a child threatens to seriously harm themself or others or your child is being harmed by somebody else. Your child’s safety is our priority.

If you have given permission (verbal or written) to talk with a third party, such as a GP or school, we will discuss any relevant issues with them.
For young children, parental involvement is necessary for change, and we therefore encourage you to participate in a brief review and summary of the session with your child, at the conclusion of the session.
Teenagers are usually more concerned with privacy. We encourage teenagers to share a review of the counselling session with you. However, we do respect their right to share only to the extent that they are comfortable in doing so.

How often will my child need to attend?

Assessment and therapy services are tailored to each individual’s needs. The optimal frequency of sessions will be discussed with you at the initial session with the practitioner.

How many sessions will my child need?

We provide an individualised service to all clients thus the number of therapy sessions will vary according to your child’s needs. This will be discussed with you at your first session with our practitioners.

What if I can’t make it to the appointment?

Futures In Mind has a late cancellation policy. We understand you may need to change your appointment but please provide at least 24 hours notice to avoid a late cancellation fee of 50% of your appointment cost. Unfortunately less than 3 hours notice will incur the full appointment fee.

How long is the wait for services?

This depends on the services required, and can vary month to month. For specific information, give our friendly admin team a call on 9796 2771.

If we are unable to offer you the services that you are looking for, we may suggest you join our mailing list. Those on our mailing list are the first to know when our books are opening or new services become available.

What if I don’t gel with the practitioner I see?

That’s okay, it happens! We are all different, and we can’t expect to gel perfectly with every person that we meet. If after a few sessions, you don’t feel like your psychologist is the best fit for you, speak to our admin team or practice manager. While we can’t always guarantee that we will have another practitioner available for an immediate appointment, we will work with you to find the best fit.

How do I book an appointment?

To enquire about available services, give our clinic a call on 9796 2771.